A successful Job Coordinator will have strong organizational skills as well as strong communication skills for managing incoming calls and working with both internal staff and customers. They should have a professional voice and experience working with people. Having knowledge of scheduling systems and basic computer skills is important. Company will train for software knowledge.
Essential Responsibilities: The duties and responsibilities listed below are intended to provide general guidelines and parameters for the position and are not intended to be a comprehensive, detailed description of the job. The requirements are representative of the knowledge, skill and/or ability required.
- Communicates with all departments to track and plan job scheduling
- Ensures that all requirements such as HOA approval, Permit approval, and materials are available prior to confirming installation date with customer
- Data entry of all communication activity pertaining to customer accounts in CRM
- Maintain and update scheduling system and trackers
- Reviews all information to include site photos to ensure that it’s ready for installation.
- Communicating with customers
- Follows up with customer to confirm that all contract requirements for site preparation are met prior to the day of installation and requests photos for support.
- Answering customers’ questions and sending additional information
- Keeping up with product and service information and updates.
- Communicate effectively with customers and co-workers
Job Qualifications
- High School Diploma/GED
- 2-5 years Customer Service
- Proactive, organized, detail-oriented and motivated
- Good mathematical and geographic skills
- Intermediate skill proficiency with CRM Application Software, Microsoft Word, Excel and Adobe applications
- Good communication skills
- Good organizational skills and the ability to multitask
- Good listening skills
- Ability to work independent
- Bilingual a plus.
Job Type: Full-time