Overview
We are seeking a detail-oriented and proactive Installation Scheduler to join our dynamic team. The ideal candidate will play a crucial role in scheduling crews. This position requires strong analytical skills and the ability to work collaboratively across departments to ensure efficient operations.
Duties
- Communicates with all departments to track and plan job scheduling.
- Ensures that all requirements such as HOA approval, Permit approval, and materials are available prior to confirming installation date with customer.
- Data entry of all communication activity pertaining to customer accounts in CRM.
- Maintain and update scheduling system and trackers.
- Reviews all information to include site photos to ensure that it’s ready for installation.
- Plans and coordinates crew & equipment assignment for each job.
- Communicating with customers.
- Follows up with customer to confirm that all contract requirements for site preparation are met prior to the day of installation and requests photos for support.
- Answering customers' questions and sending additional information.
- Keeping up with product and service information and updates.
- Communicate effectively with customers and co-workers.
- Assist Installation Crew with issues and packet completion.
Requirements
- High School Diploma/GED
- 2-5 years Customer Service
- Proactive, organized, detail-oriented and motivated
- Good mathematical and geographic skills
- Proficiency with CRM Application Software, Microsoft Word, Excel and Adobe applications
- Good communication skills
- Good organizational skills and the ability to multitask
- Good listening skills
- Ability to work independent
- Bilingual a plus
- Crew scheduling and dispatching
If you are passionate about optimizing operations within a fast-paced environment and possess the required skills, we encourage you to apply for this exciting opportunity as a Installation Coordinator.